ITIL Foundation Syllabus Review

Reviews of the ITIL V3 Foundation Examinations are underway. Following the launch of the ITIL V3 Foundation Certificate in IT Service Management in June 2007 the syllabus is being reviewed as part of APM Group's continual service improvement process. APM Group is the examination body responsible for the ITIL V3 scheme.

Richard Pharro, CEO, APM Group, said, "Some of the initial concerns raised by students, Accredited Training Organisations (ATOs) and Examination Institutes (EIs) were addressed through an interim syllabus version, which was released on February 1st 2008; however, the full syllabus review process for the courses and certificates is now underway".

The formal review involves extensive consultation with a wide range of stakeholders who include users, ATOs, itSMFI students and chapters and ITIL training communities. These stakeholders help ensure the syllabus meets the requirements of students, and the operational objectives of scope and depth of topics covered. Stakeholders' views are currently being gathered via a number of methods, including direct consultation, questionnaire and interview. 

For further details of the review process, visit www.itil-officialsite.com.