APMG-Australasia's ITIL V3 Qualifications

The ITIL Qualification Scheme uses a system that enables an individual to gain credits for each exam they take.

Once candidates have accumulated a sufficient number of credits they can be awarded the ITIL Expert in IT Service Management.

There are four levels within the scheme:

Foundation Level
Intermediate Level (Lifecycle Stream & Capability Stream)
ITIL Expert
Advanced Service Management Professional Diploma.

Foundation Level

The Foundation Level focuses on knowledge and comprehension to provide a good grounding in the key concept, terminology and processes of ITIL.

Foundation Examination Languages

The ITIL v3 Foundation examination is now available in the following languages:

English
German
Danish

Translation of examination questions continues in the above languages for the Foundation Bridge examination, which should be available shortly.

Translation of the Foundation and the Foundation Bridge examination is also underway in the following languages:

European Spanish
Brazilian Portuguese
French
Italian
Japanese
Swedish

Intermediate Level

There are two streams in the intermediate level. Both assess an individual's comprehension and application of the concepts of ITIL. Candidates are able to take units from either of the intermediate streams, which give them credits towards the diploma.

Intermediate Lifecycle Stream - 5 individual certificates built around the five core OGC books: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement
Intermediate Capability Stream - 4 individual certificates loosely based on the current V2 offerings but broader in scope in line with the updated V3 content.

ITIL Expert

To achieve the ITIL Expert in IT Service Management, candidates must successfully complete, in addition to the Foundation Level, a number of intermediate units and the Managing Through The Lifecycle capstone course. This course brings together the full essence of a Lifecycle approach to service management, and consolidates the knowledge gained across the qualification scheme.

Advanced Service Management Professional Diploma

This level of the qualification will assess an individual's ability to apply and analyze the ITIL concepts in new areas. This higher level diploma is currently under development.

Become ITIL V3 Certified!

For details of training courses leading to certification in ITIL V3, please contact an ITIL Accredited Training Organisation.

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